A dedicated Student Service Centre has been set up at the HQ to respond to the queries and grievances of the students. The Student Service Centre can be contacted at the contact details provided below.
| Contact Details of Student Service Centre | ||
| 1 | General Enquiry (Student Support Services and Student Grievances, pre-admission Inquiry of various Programmes in IGNOU, etc) | Phone: 011-29572514, 29572513, 29572516 |
| 2. | Director, SSC, IGNOU, Maidan Garhi, New Delhi – 110068 | Phone: 011-29572505 Email: directorssc@ignou.ac.in, ssc@ignou.ac.in |
For specific queries related to Admission, Study Material, Assignment, Examination, Counselling etc. the students may contact the following:
| Sl. No. | Issues | Authority to be contacted | |||
| 1 | Identity Card, Fee Receipt,Bonafide Certificate, Migration, Certificate, Scholarship Forms, change of name, correction of name/address | Concerned Regional Centre | |||
| 2 | Non-receipt of study material and assignments | Registrar (MPDD), IGNOU, Maidan Garhi, New Delhi-110068 | |||
| 3 | Change of Elective/Medium/opting of left over electives/ Deletion of excess credits | Concerned Regional Centre | |||
| 4 | Re-admission and Credit Transfer | Student Registration Division, Block No. 1 & 3, IGNOU, Maidan Garhi, New Delhi-110068 | |||
| 5 | Purchase of Audio/Video CDs | Marketing Unit, EMPC, IGNOU, Maidan Garhi, New Delhi- 110068 | |||
| 6 | Academic Content | Director of the School concerned | |||
| 7 | Approval of a Project Synopsis | Project Co-ordinator in the Concerned School | |||
| 8. | International Students residing in India should contact | Director, International Division, IGNOU, Block-15, Section K, Maidan Garhi, New Delhi. Tel. Nos. 29533987; 29571681 E-mail : internationaldivision@iqnou.ac.in | |||
| Sl. No. | Issues related | Contact No. | Controlling Officer & Telephone No. | E-mail ID |
| 9 | Issue of Degree/ Diploma Certificate/ Despatch of returned Degrees/ Verification of Degrees/Convocation | 011-295722 13 011-29535438 | Asstt. Registrar 011- 29572224 | convocation@iqnou.ac.in |
| 10 | Issue of Hall Ticket/ Correction in the hall ticket for handicapped student s/ Non-receipt of hall tickets for term-end- examination & Entrance Test/ Entrance, Test Results/Queries related to dispatch of attendance, list of examinees etc./ writer | 011-29572209 011-29572202 | Asstt. Registrar 011- 29535064 | sogswami@ignou.ac.in, jitenderkr@ignou.ac.in |
| 11 | Declaration of results of Masters & Bachelors degree level programme/Issue of grade card and provisional certificate of Masters and Bachelors degree level prog./ Practical marks of all programmes | 011-29572212 | Section Officer 011- 29536103 | Declaration of results of Masters, Bachelor and Diploma programme/Issue of grade and provisional certificate of Masters, Bachelor and Diploma level programme |
| 12 | Declaration of results of Masters, Bachelor and Diploma programme/Issue of grade card and provisional certificate of Masters, Bachelor and Diploma level programme | 011-29572211 | Section Officer 011- 29536743 | bdresult@ignou.ac. in dpresuIt@ignou.ac.in |
| 13 | Deciaration or results or UF’L ano Certificate programme/ Issue of grade card and provisional certificate of DPE & Certificate level programme | 011-29572208 | Section Officer 011- 29536405 | cpresult@ignou.ac.in |
| 14 | Verification of genuineness of provisional certificate and grade card/ Issue of Transcript | 011-29572210 | Section Officer 011- 29536405 | gcverification@ignou.ac.in |
| 15 | Queries related to UFM cases | 011-29572208 011-29576405 | Section Officer | ufmgroup@ignou.ac.in |
| 16 | Status of Project Report of all Programmes/ Dissertation and Viva marks | 011-29571324 011-29571321 | Asstt.Registr ar 011- 29532294 | protects@ignou.ac.in |
| 17 | Queries related to Assignment Marks | 011-29571325 011-29571319 | Asstt.Registr ar 011- 295713 13 | assignment@iqnou.ac.in |
| 18 | Students general enquiries and grievances/ Issue of duplicate mark sheet | 011-295722 18 011-295713 13 | Asstt. Registrar | sedqrievance@iqnou.ac.in |
| 19 | Discrepancy in grade card, non updation of grade/marks in the grade card etc. | 011-29572206 011-295722 15 011-295722 19 | Dy. Director/ Asstt. Director | garora@ionou.ac.in |
